Q: How fast is my order processed?
A: We use a computerized inventory managment system which allows us to process and ship within 24 hours Monday through Friday. If its in stock, we have it ready to ship. If it is out of stock, you can click on the item to have an email notify you when the item is back in stock.

Q: How is my order shipped?
A: All items ordered are shipped via USPS or USPS Priority Mail. If the order is over $100, we may choose to use UPS so that the order is insured at no extra cost to you.

Q: Can you ship outside the United States?
A: Yes! We ship worldwide. Please click here for our international shipping policy.

Q: What if I don't like the item(s) I receive?
A: All orders placed with us are backed by our 30 day money-back guarantee. If you are unhappy with your purchase, for any reason, simply return it within 30 days for a full refund (minus any shipping costs), no questions asked.

Q: What forms of payment do you accept?
A: We currently accept payment by Master card, Visa, and Discover, AMEX and PAYPAL.

Q: Is it safe to use my credit card online?
A: All orders are processed from start to finish via our secure servers. Any data submitted is encrypted, using SSL technology. We protect all customer data against unauthorized access. We use secure technology, privacy protection controls. Your information is safe and secure!

Q: What will this order look like on my credit card statement?
A: Your order from us will be billed by "EverythingItalian.COM". If you have any questions when you get your bill, feel free to contact us.

Q: How do I check the status of my order?
A: If you created an account with us, you can log in to check the status at any time. If you did not created an account and checkouted as a GUEST, please use the contact us form above and we will have someone call you.

Q: I made a mistake and realized it after my order was submitted?
A: Just send us an email with whatever mistake you made and we will take care of it for you, no problem. Here is a link to our contact page and we will reply by email within 2-3 hours.

Q: I put in all of the information to complete this order, but I couldn’t get past the payment information section?
A: We check our store logs regularly for any problems with payment processing. We also use one of the most reliable companies in the world, PayPal to process our payments. 99% of the time when a payment is rejected it is due to the cardholders issuing bank. Please call your credit card company/bank and ask them for any help with the situation. If you can’t resolve the problem with your bank, please contact us and we will try and help you.

Q: I placed an order that was rejected; I checked with my bank and it shows payment sent?
A: When you try and place an order online, the credit card/debit card is processed as an “Authorization” first to check for available funds. The card is then processed as a sale and the transaction is complete. In the event the card is declined during the Authorization period, it will show as “Pending” on your online statement. This stays on your account for up to 48 hours at which time it is dropped and no money was deducted.

Q: I just placed the order and can’t find any record of it?
A:Customers have the ability to check their order status using our “Order Status” page. Please note that you must create an account with us during your checkout page in order to check your status. If you checkout as a “Guest” you will not have the ability to check your status. If you want to check an order without creating an account, please use our contact page and include your order number and will we get you an update.

Q: Do you have a wholesale catalog?
A: Yes we do, please use the contact page to request a digital catalog.

Q: I just placed an ordered and was charged twice on my credit card?
A: There are some times when a transaction will post more than one payment. Don’t be alarmed, only one will be get processed in the end while the other “Pending” charges will get dropped.

Q: I need to place an order but need the items fast?
A: Please use the Contact Us page to tell us your urgency. We will reply with a phone call if necessary or and very quick email. Please advise us the latest you need the order and we will do our best to work something out.

Q: I tried to place an order and during payment information I was given a "Bank could not successfully authenticate this transaction"?
A: Check and make sure that your delivery address and your billing address match the ones on the account. An example of this would be if you put your delivery and billing address as your home, but your billing address is really your office.

Q: I attempted to make a purchase with my Debit Master Card and received the following error message: Your financial institution has indicated that it could not successfully authenticate this transaction. To protect against unauthorized use, this card cannot be used to complete your purchase. You may complete the purchase by selecting another form of payment or use a different card.
A: Please check with you card issuers bank for assistance.  This error message is generated when a problem exists with your card. Once you have talked to your bank, you can Contact Us with any other questions you may have.